Your hair,
elevated.

As soon as your order ships, you'll receive a confirmation email with a tracking number and a direct link to follow your package in real time.

How to track

• Check your inbox for a shipping confirmation email from orders@hairehaven.com
• Click the tracking link in the email — it updates live
• You can also enter your tracking number directly on the carrier's website (UPS, FedEx, or USPS depending on your location)

Typical delivery windows

• Standard shipping: 5–7 business days
• Express shipping: 2–3 business days
• Overnight: Next business day by 8 PM
• International: 8–14 business days

Can't find your tracking email? Check your spam folder or contact us at orders@hairehaven.com with your order number.

Email order support →

We want you to love your hair. If something isn't right, we'll make it right — no hoops, no restocking fees.

What's eligible

• Unopened products in original packaging — full refund
• Opened but unused extensions and wigs — exchange or store credit
• Defective items — full refund or replacement, we cover return shipping

What's not eligible

• Products that have been washed, styled, cut, or chemically treated
• Items returned after 30 days from delivery
• Final sale items (marked clearly on the product page)

How to start a return

• Email orders@hairehaven.com with your order number and reason
• We'll send a prepaid label within 24 hours for defective items
• Refunds process within 3–5 business days of receiving the item

Start a return →

We ship from Atlanta, GA. Orders placed before 2 PM EST on business days ship the same day.

International shipping

• We ship to 40+ countries worldwide
• International orders typically arrive in 8–14 business days
• Customs fees and import duties are the buyer's responsibility
• Tracking is available for all international orders

Orders are not processed on weekends or public holidays. Free shipping threshold applies to order subtotal before discounts.

Not sure which texture, length, or install method is right for you? Answer 4 quick questions and we'll point you to exactly what you need.

Hairehaven was founded by women who were tired of gambling on hair quality. We built the brand we wished existed — one that's honest about sourcing, transparent about pricing, and obsessed with the customer experience from first click to final install.

Every bundle, wig, and extension we carry is 100% Remy human hair, sourced ethically from verified suppliers. We personally test each texture before it goes live on the site. If we wouldn't wear it, you won't see it here.

What makes us different

• Direct relationships with ethical hair suppliers — no middlemen
• Every texture verified by our in-house quality team
• Real customer photos, not studio shoots
• 30-day no-questions returns on all products
• Support from people who actually know hair

Headquartered in Atlanta, GA. Shipping worldwide.

Love Hairehaven? Turn that love into income. Our affiliate program is built for creators, stylists, bloggers, and anyone with an engaged audience who cares about great hair.

How it works

• Apply below — approvals within 48 hours
• Get a unique referral link and custom discount code
• Earn 15% commission on every sale you drive
• Payouts via PayPal or bank transfer, monthly
• Access to our creator portal with banners, copy, and product drops

Who we work with

Hair stylists, beauty influencers, YouTube creators, TikTok content creators, and lifestyle bloggers. Minimum 500 followers on any platform.

Apply Now →

We welcome press coverage, brand collaboration requests, and editorial features. Our PR team typically responds within 2 business days.

What we can provide

• High-resolution brand assets and product imagery
• Founder interviews and brand story backgrounders
• Product samples for editorial review
• Data and insights on hair extension trends
• Expert commentary from our in-house stylists

Contact our PR team

For all press and media enquiries, reach us directly:

press@hairehaven.com →

Our support team is available Monday through Friday, 9 AM – 6 PM EST. We typically reply within a few hours.

Before you reach out

• For order tracking, use your confirmation email link
• For returns, email orders@hairehaven.com with your order number
• For product questions, check our FAQ section first

Send us an email →